![]() ![]() ![]() Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.I would start by viewing the video and then reading the section 'Wireless mouse and keyboard do not work'. See the following document, HP PCs - Wireless Keyboard and Mouse Troubleshooting. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+ I understand the wireless keyboard and mouse are not staying connected to the computer.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. This is the keyboard that came with my PC, but I can't find any information within HP or the internet on what all of the special keys (with icons) do. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Product: HP ENVY 27 inch AiO Desktop PC 27-cp0000i (4E0F8AV) Operating System: Microsoft Windows 11. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. ![]()
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